CRM Functional Consultant

About the role

The role will report to the Head of Policy and Programs and is responsible for creating and managing the CRM development plan for Aurora. This includes reviewing current processes and re-engineering functionality with the MS Ecosystem – Dynamics 365 and SharePoint to meet our new business outcomes.

Your role is centered on effectively improving and streamlining processes within the CRM. This includes creating and managing workflows, operational dashboards, training, and developing of users of the ecosystem and troubleshooting all issues.

Working with Aurora

Success measures in this role include:

▪ Successful implementation of strategic CRM plan with the team
▪ Maintenance of Dynamics 365 (CRM) and all related applications
▪ User satisfaction with Dynamics 365 and SharePoint
▪ Expertise in Dynamics 365 as a CRM
▪ Level of user capability
▪ User feedback on change management
▪ Projects delivered on time and on budget
▪ Contribution to positive team dynamics