This is a newly created role is designed to support the Senior Manager of Aurora’s High School Program to implement a stakeholder strategy and manage effective relationships with schools, students, parents/carers, community services, and cultural leaders within the High School Program.

What does success look like in this role?

• Student engagement and attendance rate of 80% or higher
• Student recruitment and onboarding targets are met
• Sustained retention and engagement of partner schools
• Re-engagement strategies for disengaged and/or complex needs participants are implemented promptly and effectively.
• Reduction in the number of students with sustained non-attendance (e.g. missing 2 or more consecutive engagements)
• Positive feedback from students, parents/carers and schools
• Documentation is kept up to date and accurate

What will make me successful in this role?

• To align with our vision that supports Aboriginal and Torres Strait Islander students to realise their full education and employment potential.
• To uphold our core values of respect, collaboration, accountability, and impact.
• To promote cultural, psychological, and child safety, and encourage an inclusive and supportive environment.
• To be a leader who prioritizes purpose and people, and is dedicated to achieving excellence, promoting well-being, and fostering personal and professional growth.

Experience

• Demonstrated experience working in or alongside Aboriginal and Torres Strait Islander communities in culturally safe and respectful ways
• Experience supporting disengaged young people through case management, wellbeing planning, or student support frameworks
• Proven track record in school, family, or community engagement roles
• Strong understanding of culturally responsive and trauma-informed practices
• Excellent interpersonal and relationship-building skills across diverse stakeholder groups
• Clear and adaptable communication skills, both written and verbal
• High attention to detail with the ability to track actions, timelines, and follow-ups
• Ability to work independently and proactively while contributing to a collaborative team environment
• Adaptable and solutions-oriented mindset, with a calm and confident approach under pressure
• Proficiency in Microsoft Office Suite, SharePoint, and CRM systems such as Dynamics
• Background in education, youth work, social work, or a related discipline (Desirable)
• Experience working in complex stakeholder environments with competing priorities (Desirable)
• Strong facilitation, negotiation, and conflict resolution capabilities (Desirable)
• Experience planning or contributing to school engagement events, cultural forums, or student recruitment activities (Desirable)

Skills

• To take initiative in developing improvement plans as needed, aligned with the organisational strategy, needs, and capabilities.
• To effectively communicate, collaborate, and coordinate with others to achieve shared objectives.
• To be open to receiving feedback and continuously learning and growing.
• To be proactive, self-organised, and capable of working independently.
• To embrace creativity and encourage diverse thinking and working approaches.
• To be adaptable to change and responsive to the shifting priorities and requirements of the organisation.
• Strong MS Suite, SharePoint and Dynamics or similar CRM skills